• All payments for Read-Along products (including shipping costs) are through PayPal, (whether by credit card or PayPal account).
• Payment for downloadable files is through the respective on-line bookstore.
• We accept purchase orders from schools and home education registration centers. Payment terms are “net 30″.
• All product(s) is(are) sold on a “non-returnable” basis except where it can be proven the item(s) was(were) defective or where we may have shipped an incorrect item(s).
• Notification of return must be made within 30 days of receipt of goods by you. We reimburse the total retail you paid LESS original shipping costs. You pay return shipping costs. Please e-mail “firstname.lastname@example.org” for a restocking number. Materials must be securely packaged in well padded packaging and in new condition – meaning no marks, writing, erasures, jam, coffee stains, stickers, etc. in or on the book or item!
• Shipping rates are calculated based on a “flat rate” per item depending on the destination. Taxes are extra.
• Import duties and taxes may be levied by your country, these are your responsibility.
• For orders outside of North America we will contact you to arrange for shipping.
• Within Canada – We ship by Canada Post Regular Mail. Your order will arrive to most areas in Canada within 7 to 10 business days after we ship it. Certain rural areas can take longer. If you live in a major city it may arrive in under 5 days.
• Within the United States – Expedited mail sent to a street address will arrive within 8 to 10 business days of us shipping it. If sent to a PO Box address it will take up to 12 business days depending on the state you live in. For small, light parcels we offer Small Packet Air Mail which takes 7 to 10 business days. Small Packet Surface mail is cheaper but takes up to one month to arrive.
• International Orders – Small Packet Air Mail will arrive within 14 business days. Small Packet Surface mail can take up to 3 months. For larger orders we offer XpressPost which will be delivered within 7 to 10 business days and Surface Mail which can take up to three months.
Taxes and Duty
• All product prices DO NOT include TAXES (taxes are extra).
• We do not charge taxes on anything shipped to the USA. On orders over $150USD you may be charged duty/customs/taxes when it crosses the border. You are responsible for paying any such charges.
• You are responsible for all duty, taxes, and customs charges that may be incurred by your order.